Supports services is a service outside of your company. So a lot of companies small medium sized businesses they start off with the departments that they need and then when once the question of how do we create this IT environment for our team to be successful that's when the IT service comes in and supports the business and their business needs typically companies that are between 10 and let's say 100 or so employees typically don't have enough work for a full-time IT department
So they look to companies like ours managed services company to provide those services on an outsourced basis so you can think of it as outsourcing your entire department all things are outsourced to a managed service provider such Wefocusoncare that's a really good point because it is pretty expensive to have an IT department with your own full-time IT technician
During these days it is very difficult and time consuming activity to reach the right person for needed services. We can support ou clients in many business services Like
What also happens is a lot of the times when some company wants to have an IT person they don't they may not have all the necessary skills or knowledge to be able to support the different aspects of it that's within the business so this is a really cost effective way as well as a really good resource to have all the tools that you need for every area of your business when it comes to IT. So you have this effect cost effective solution and you have the expertise within a managed service like Wefocusoncare to be able to give you the tools so that you don't have to rely on one person within your company.
You can kind of think of it this way is that when you hire an IT person they come to you with the knowledge and the skill sets that they've had previously they learn what you have and then usually the learning stops they don't have the time or the ability to keep learning to go and going to conferences and don't have exposure to new things going on in the industry.
Whereas we support many clients in many different industries. So we have a team of resources that we bring to bear rather than the skill set of a particular individual that's a really good point too actually because that leads into the next question of a lot of the times clients come up and they ask well what makes a good IT support specialist what should I be looking for and that really answers that question. Really well it's being able to have a team that not only dedicates itself to making sure your business is effective and efficient but we are also going out there and we are getting the knowledge and we are creating an environment and we are building our experts to ensure that they have the knowledge that they need to support you and your business so to really answer that question what makes a good IT support specialist is you know you have this person who is knowledgeable in the platforms that your business needs so that's really what you should be looking for what is your business need and can they support it because they can have knowledge in all different areas but it's not useful and effective if you can't put it in real world in real time environment in your business but the difference between an IT support specialist and having a managed service is very different. So the real question that we always like to ask clients is What is the best managed service for you because a managed service provider would actually do more than just what one person could do we have a team of experts and we have our tools and hardware and software that would be able to manage that environment and be able to provide consistent and efficient and effective service 24*7
So having a someone who cares about your company who wants to provide the solutions that your business needs and tailor it to that is really really effective and it's really it gives you that team that person that expert that's by your side and has the ability to provide the support that your company needs and provide the solutions that are very specific to your business. One thing that people ask us quite often is how much did this cost and how do I figure out what my company needs. Cost is so important and you know it's one of the things that reallywe always like to talk to clients about because being a managed service allows us to give you a bundled package which is more cost effective.